FAQ

What types of tools do you specialise in?

We specialise in professional-grade tools from top brands like Stahlwille, Gedore, Britool, and Beta. Our range includes combination spanners (in Metric, A/F, and Whitworth/BA standards), cantilever tool boxes, electricians’ knives, locking pliers, ratchet spanners, and more. Our products are designed for durability, precision, and reliability in demanding professional environments.

Do you offer tool sets?

Yes, we offer various combination spanner sets and tool kits, perfect for both professionals and serious DIYers looking to stock up on high-quality tools.

Where do you ship to?

We ship worldwide! However, due to logistical constraints, we are unable to deliver to a few remote areas in Asia and elsewhere. If you are unsure about your location, please contact us at [email protected] before placing your order.

What shipping options are available?

We offer two main shipping methods to suit your needs:
– Standard Shipping: Costs £12.95. We partner with trusted carriers like DHL or FedEx to deliver your order within 10-15 days after dispatch.
– Free Shipping: Available for orders over £50. We use EMS for delivery, which takes 15-25 days after dispatch.
Please note that order processing typically takes 1-2 days before dispatch, as we carefully pack each item to ensure it arrives in perfect condition.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with tracking information. If you have any questions about your delivery, our team is happy to help. Just reach out to us at [email protected].

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your safety.

Why are your prices so competitive?

We believe that professional-grade tools should be both high-quality and affordable. By operating efficiently and focusing on customer value, we offer premium brands like Stahlwille at accessible prices without compromising on reliability.

What is your returns policy?

We offer a straightforward returns process within 15 days of receipt. If you need to return an item, please visit our returns policy page or contact our support team for details. We aim to make the process hassle-free, reflecting our customer-focused approach.

What if my tool arrives damaged?

We take great care in packing your items with robust materials to prevent damage during transit. However, if your order arrives in less than perfect condition, please contact us immediately at [email protected], and we will resolve the issue promptly.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your details for future purchases.

How can I contact customer service?

Our dedicated team is here to help! You can reach us via email at [email protected]. We’re happy to assist with tracking, delivery estimates, product questions, or any concerns you may have.